Today, I called one of my suppliers for some inquiries, although he deals only with polyester yarn. I use only nylon yarn, so I call him only when I have special demands for polyester yarn product.
I received an inquiry for conventional covered yarn from Tirupur and called Mr. Jayesh from AYM Sintex to sort out the related queries. If the issues were resolved, we could consider dealing with that yarn as well.
Unfortunately, we had only dealt with sampling yarn previously. He regularly sends me surplus stock details, which are mostly irrelevant to me. It’s obvious that if the yarn is not useful for me, I can’t take it.
Today, during the call, he started getting angry with me and said, “You haven’t given me a proper order, no big deals have been closed with you.”
In response, I also got angry and told him not to send any updates regarding surplus stocks that are useless for me. I asked him to send me the specific yarn I required.
He then lied, saying I got angry first. I proved that he had started misbehaving with me. He continued to talk about pointless things.
I told him that I would never do business with him again and asked him not to call me from now on. I also said I would not call him anymore.
The end of the story is that he doesn’t know how to talk to clients. My point here is: don’t just listen, react to wrong things.
